Introduction

Millions enroll on Udemy, yet few ever finish. Why? The courses may be flexible, but learners often face the journey alone. Without real-time connection, motivation fades quickly.

illustration of someone thinking

Let me ask you this:

How many times have you enrolled in and paid for a course, and never completed it?

Problem

Navigating the Journey of Learning Alone

Learners need help and encouragement along the way. But on Udemy, when students hit roadblocks, they often face delays and silence—less than 10% even ask questions, and many drop out early due to lack of support.

Learning alone isn't just hard; it's discouraging

Learning alone isn't just hard; it's discouraging

Learning alone isn't just hard; it's discouraging

The strategy

A structured journey designed to bring human connection back to online learning.

Reimagining Udemy courses around community and real-time engagement unlocks higher motivation and deeper learning. What if students never had to navigate their courses alone again?

Introducing

Udemy Cohort

A cohort-based learning experience that brings structure, community, and live check-ins to Udemy courses.

Designed to help students stay on track, connect with peers, and complete what they start.

overview of concept
overview of concept
overview of concept

Structured Learning at Students' Own Pace

Students can follow the cohort roadmap at their own pace—each week comes with clear goals and checklists, but how and when they complete them is up to them. This flexible structure ensures they fully absorb the material before moving forward—without falling behind the group.

Structured Learning at Students' Own Pace

Students can follow the cohort roadmap at their own pace—each week comes with clear goals and checklists, but how and when they complete them is up to them. This flexible structure ensures they fully absorb the material before moving forward—without falling behind the group.

Structured Learning at Students' Own Pace

Students can follow the cohort roadmap at their own pace—each week comes with clear goals and checklists, but how and when they complete them is up to them. This flexible structure ensures they fully absorb the material before moving forward—without falling behind the group.

Peer Connection Through Group Chat

The main purpose of Udemy Cohort is to allow students to experience e-learning as a group. Each cohort has its own group chat where students can ask questions, support each other, and potentially form lasting connections.

"How about creating a course community? I think it would be motivating for some people, being able to share their projects or find collaborators to create projects"

Peer Connection Through Group Chat

The main purpose of Udemy Cohort is to allow students to experience e-learning as a group. Each cohort has its own group chat where students can ask questions, support each other, and potentially form lasting connections.

Peer Connection Through Group Chat

The main purpose of Udemy Cohort is to allow students to experience e-learning as a group. Each cohort has its own group chat where students can ask questions, support each other, and potentially form lasting connections.

Get Your Questions Answered—Live

Live sessions bring clarity when students need it most. With a dedicated board for each session, learners can submit questions in advance, avoid duplicates through smart suggestions, and up-vote what matters most. Instructors arrive with a focused queue, and students leave with answers that truly stick.

Get Your Questions Answered—Live

Live sessions bring clarity when students need it most. With a dedicated board for each session, learners can submit questions in advance, avoid duplicates through smart suggestions, and up-vote what matters most. Instructors arrive with a focused queue, and students leave with answers that truly stick.

Get Your Questions Answered—Live

Live sessions bring clarity when students need it most. With a dedicated board for each session, learners can submit questions in advance, avoid duplicates through smart suggestions, and up-vote what matters most. Instructors arrive with a focused queue, and students leave with answers that truly stick.

Everything’s Set by the Instructor

No one knows the course better than the person who created it. Instructors decide how many live sessions to run, what the milestones should be, and how fast the group moves. It’s their content—so they shape the experience. The platform stays flexible, and the learning stays relevant.

Everything’s Set by the Instructor

No one knows the course better than the person who created it. Instructors decide how many live sessions to run, what the milestones should be, and how fast the group moves. It’s their content—so they shape the experience. The platform stays flexible, and the learning stays relevant.

Everything’s Set by the Instructor

No one knows the course better than the person who created it. Instructors decide how many live sessions to run, what the milestones should be, and how fast the group moves. It’s their content—so they shape the experience. The platform stays flexible, and the learning stays relevant.

Research

Investing the E-learning Dropout Problem

I looked into why learners drop off in online courses and how cohort-based models might help. Most of my research was desk-based — analyzing platform data, industry studies (2020–2024), and examples of cohort-based learning. I also reached out to instructors through online communities to gather their feedback directly.

I looked into why learners drop off in online courses and how cohort-based models might help. Most of my research was desk-based — analyzing platform data, industry studies (2020–2024), and examples of cohort-based learning. I also reached out to instructors through online communities to gather their feedback directly.

I looked into why learners drop off in online courses and how cohort-based models might help. Most of my research was desk-based — analyzing platform data, industry studies (2020–2024), and examples of cohort-based learning. I also reached out to instructors through online communities to gather their feedback directly.

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Desk research

Why do learners drop off in self-paced courses?

White paper research

How can cohort-based learning improve completion and engagement?

Survey

Are instructors open to the extra work cohort models require?

Key insights

Key insights

Key insights

Most Learners Drop Out Before They Even Begin

Roughly 70% of Udemy students never start the courses they enroll in. Despite enrollment numbers, internal data reveals that most students don’t even make it past the first few lessons. In fact, the average learner only consumes about 30% of a course, and only ~10% finish it end-to-end.

“Online classes without accountability suffer about a 97% drop-off rate.”

Main Reasons Why Learners Quit

  1. Impulse Enrollments: Frequent discounts and free promotions lead to “buffet-style” hoarding. users stockpile courses they never intend to complete.

  2. No Accountability or Motivation: Without deadlines, instructors, or peer pressure, users lose momentum fast.

  3. Overwhelming or Inconsistent Content: Courses often stretch 10+ hours, vary wildly in quality, and lack pacing — all of which make it easy to disengage.

  1. Impulse Enrollments: Frequent discounts and free promotions lead to “buffet-style” hoarding. users stockpile courses they never intend to complete.

  2. No Accountability or Motivation: Without deadlines, instructors, or peer pressure, users lose momentum fast.

  3. Overwhelming or Inconsistent Content: Courses often stretch 10+ hours, vary wildly in quality, and lack pacing — all of which make it easy to disengage.

  1. Impulse Enrollments: Frequent discounts and free promotions lead to “buffet-style” hoarding. users stockpile courses they never intend to complete.

  2. No Accountability or Motivation: Without deadlines, instructors, or peer pressure, users lose momentum fast.

  3. Overwhelming or Inconsistent Content: Courses often stretch 10+ hours, vary wildly in quality, and lack pacing — all of which make it easy to disengage.

“200 students with 0% completion rates. They just signed up using a free link and never showed up.”

A instructor on Reddit

Cohort-Based Learning Is a Game-Changer

Cohort-based courses dramatically boost completion rates, achieving 5–10x higher compared to self-paced formats. For instance, programs like Harvard Business School Online see over 85% completion, with some reaching 98–100%. The secret? Group momentum! Cohort learners feel more connected and motivated, with 90% reporting engagement versus 60% in self-paced courses. Plus, motivation spikes from 70% to 85%. Joining a cohort truly makes a difference!

“Cohorts don’t just boost engagement — they build belonging.”

Instructors Are On Board, If the Value’s Clear

Interestingly, some instructors are already doing cohort-style teaching on their own—running sessions over Zoom, chatting with students on Discord, and charging directly. So while they’re not against the idea, they’re unsure what Udemy brings to the table. For this to work, instructors need to see real value in what Udemy offers that they don’t already have elsewhere.

“I already run cohort-style sessions outside of Udemy and charge significantly for them. I'm not sure what Udemy's contribution would be.”

To summarize, Udemy Cohort might just be the missing piece, helping learners not just access knowledge but actually finish what they start.

How Might We…

  • Build accountability and structure without killing flexibility?

  • How might we share value with instructors in a way that feels fair and motivating?

  • Design motivation into the learning journey itself?

Business Goals

Potential benefits of implementing cohort-based learning models to enhance profitability and reduce churn. However, for this model to succeed at scale, Udemy must ensure that instructors see clear benefits — whether that’s through better revenue share, automation tools, or increased course visibility

Potential benefits of implementing cohort-based learning models to enhance profitability and reduce churn. However, for this model to succeed at scale, Udemy must ensure that instructors see clear benefits — whether that’s through better revenue share, automation tools, or increased course visibility

Potential benefits of implementing cohort-based learning models to enhance profitability and reduce churn. However, for this model to succeed at scale, Udemy must ensure that instructors see clear benefits — whether that’s through better revenue share, automation tools, or increased course visibility

revenue paramid
revenue paramid

Cohort programs can help reverse Udemy’s declining net dollar retention rate (NDRR), which dropped from 115% in 2022 to 98% in 2024, by improving long-term engagement.

Cohort programs can help reverse Udemy’s declining net dollar retention rate (NDRR), which dropped from 115% in 2022 to 98% in 2024, by improving long-term engagement.

Live cohort formats see 75–90% completion rates, translating to better skill outcomes and ROI—especially valuable for enterprise clients, where stronger results can drive renewals and upsells.

Live cohort formats see 75–90% completion rates, translating to better skill outcomes and ROI—especially valuable for enterprise clients, where stronger results can drive renewals and upsells.

For subscribers, cohort-based courses can maintain momentum, reduce drop-off, and increase the likelihood of course completion—directly impacting renewal and satisfaction rates.

For subscribers, cohort-based courses can maintain momentum, reduce drop-off, and increase the likelihood of course completion—directly impacting renewal and satisfaction rates.

Higher retention means less reliance on constant paid advertising, helping Udemy improve marketing margins.

Higher retention means less reliance on constant paid advertising, helping Udemy improve marketing margins.

Instructor-led cohort courses open the door to multi-week, higher-priced offerings, increasing average revenue per user (ARPU).

Instructor-led cohort courses open the door to multi-week, higher-priced offerings, increasing average revenue per user (ARPU).

For cohort-based learning to scale, Udemy must make it worth instructors’ time. Sharing revenue fairly and offering tools that save them time could position Udemy as a more attractive place to run these experiences—rather than losing them to external platforms.

Conclusion

Notes on moving forward

This project was completed on a short timeline, so most of the research was desk-based, supported by community listening and a few direct conversations with instructors. There wasn’t time to test the concept or explore multiple research methods—but if the project continued, I’d prioritize:

This project was completed on a short timeline, so most of the research was desk-based, supported by community listening and a few direct conversations with instructors. There wasn’t time to test the concept or explore multiple research methods—but if the project continued, I’d prioritize:

This project was completed on a short timeline, so most of the research was desk-based, supported by community listening and a few direct conversations with instructors. There wasn’t time to test the concept or explore multiple research methods—but if the project continued, I’d prioritize:

Primary Research

I would interview instructors running cohort-style sessions outside Udemy to understand their workflows and needs. I’d also test the cohort design with learners to check if it feels intuitive and motivating.

Scalability

Since Udemy is built for scale, the next step would be exploring how cohort learning could fit into Udemy Business. This might include hybrid models, facilitator-led sessions, or limited-time cohort runs that balance structure with flexibility.

Since Udemy is built for scale, the next step would be exploring how cohort learning could fit into Udemy Business. This might include hybrid models, facilitator-led sessions, or limited-time cohort runs that balance structure with flexibility.

Since Udemy is built for scale, the next step would be exploring how cohort learning could fit into Udemy Business. This might include hybrid models, facilitator-led sessions, or limited-time cohort runs that balance structure with flexibility.

Thank you :)